Sunday, February 05, 2006

my fish chats online with tech support

You are now chatting with 'Tech Support'

Tech Support: Good Day
you: hi
Tech Support: how can we help you?
you: I just got a brand new USB 2.0 datastick Pro
Tech Support: ok
you: i put some files on it last night
you: after some doing, since it crashed my computer first
you: and when i plug it into this computer found hardware says it's fine
you: and installed and ready to use, but when i try to access it - it offers to format the drive
you: I have windows XP pro - should i try to down load the drivers
you: from your support site?
Tech Support: you don't need driver with XP
you: so it says but then why is it trying to format the USB stick?
Tech Support: can you call our tech support Dept at 1-800-9 C****N they can trouble shoot it for you
you: what? aren't you tech support?
(long pause)

(a little later i got a response from them and we chatted amicably enough, getting past the mutual 'you're an idiot' attitude - my theory is that at this point in the conversation, the 'tech support' person went and got someone else)

10 little fish:

Blogger anne swam up to say...

I know I shouldn't laugh, but I am pleased I'm not the only one this happens to. People now get to my site through an "I hate helpdesk" Google search. Honest.

4:43 PM  
Blogger mysfit swam up to say...

laugh all you want - i guess the part i left outwa sthat i was at work at the time - i do tech support (helpdesk) in the morning

5:23 PM  
Blogger forgottenmachine swam up to say...

For the purposes of this illustration of my average work day, I will be refered to below as 'tech support'.

Accounts Dept: Um, can you come and look at my screen?
Tech Support: What seems to be the problem?
Accnts: I have Word open, and a line just keeps coming across the page.
Tech: Like if someone has their finger on a particular key?
Accnts: It just goes down the page and I can't stop it.
Tech: Do you have anything on your desk?
Accnts: Yeah, I'm typing from a file.
Tech: Does this file happen to be resting on the keyboard?
Accnts: Er...........

1:14 AM  
Blogger the wheel swam up to say...

LOL!!! I hate it when tech support people get all snooty, but I only bother them as a last resort (I can usually figure stuff out on my own.)

I understand that the morons make it difficult, but everyone deserves the benefit of the doubt. . .or, do they?!. . .hmmmmm...

1:47 AM  
Blogger anne swam up to say...

Of course there are morons on both sides, it's only fair...

2:51 AM  
Blogger JP swam up to say...

True.

Technology is broken, but so is humanity.

That's all.

5:47 AM  
Blogger mysfit swam up to say...

FM - trust me, i know your pain. i really do.

10:46 AM  
Blogger theleftsock swam up to say...

im still not sure what technology is. and i think im afraid of my light switches. and onions. and being crunked. and cathecting.

1:06 PM  
Blogger mysfit swam up to say...

sock - shut up you cute little engineer you...

wheel - trust me from the tech support side - it's much easy to come up from a "you're an idiot" opinion and check the very basics first, than to come down from a "you know what you're doing" opinion and think you did any type of troubleshooting yourself - however, i try to keep my attitude neutral at all times (doesn't always work - because sometimes even idiots are arrogant)

1:41 PM  
Blogger jenn see swam up to say...

i think idiots are more likely to be arrogant.

1:50 PM  

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